Refund & Cancellation Policy

This policy covers the Discovery Agent API subscription — our only paid product. Everything else on Lavender Thorne is free. Perfume purchases made through links on this site are sold by the retailer you buy from, under that retailer's own return and refund policy.

Cancelling your subscription

Cancel any time, self-serve, through the Stripe billing portal — the link is in your API-key email. Cancellation takes effect at the end of your current billing month: your key keeps working until then, no further charges are made, and the key is then revoked automatically. No notice period, no cancellation fee. If you can't find the portal link, email us and we'll cancel it for you.

Refunds

If the service isn't what you expected, email us within 14 days of your first charge and we'll refund it in full — no questions, no forms. Refunds go back to your original payment method, normally within 5–10 working days.

After the first 14 days, monthly charges are generally non-refundable once the billing period has started — but if something on our side went wrong (a sustained outage, a billing error, a key that never arrived), tell us and we will put it right with a refund or credit.

Billing disputes

If a charge looks wrong, please contact us first at hello@lavender-thorne.co.uk — we resolve almost everything within two working days, faster than a card dispute. You always retain your statutory rights, including the right to dispute a charge with your card issuer; nothing in this policy limits them.

Contact

Customer service: hello@lavender-thorne.co.uk. See also our terms of service.